Christmas Markets on the Rhine aboard the Deluxe River Ship MS Leonora with PGS

Visa fee and service charge
Domestic connecting flight ticket
Ship Personnel Service Fee (calculated at 15 Euros per person per night and added to your room account as a total of 60 Euros per person)
All alcoholic and non-alcoholic beverages on board
All personal expenses 
Entrance fees to museums and archaeological sites not specified in the program
Travel & Health Insurance and age surcharge (for guests aged 65 and over)
Tips for the driver and guide
International departure tax

Important information regarding your flight;
* The airport meeting time is generally 2 hours and 30 minutes before the flight, and the details will also be communicated 2 days before the tour departure. Due to security checks at European airports, you will be transferred to the airport 3 hours before the flight on the return journey.
* Departure and arrival times are local times and are determined by the airlines..
* There is limited availability for domestic flight connections; availability must be checked during the final reservation and the arrangements must then be made accordingly.
* Cities providing connections other than Ankara and Izmir must also be confirmed.
* Confirmed domestic flight connections are valid for the most suitable domestic flight available within 24 hours. 
* Domestic flight connection prices may not be valid for groups. Please ask about our special prices.
* The Operator Agency acts as an intermediary between the airline and the passenger and is subject to the Hague Protocol dated 28.09.1955. There may be a risk of delays on scheduled and special flights, or flight times may change before the existing tour and flight. The Operator Agency is obliged to notify you of these changes as soon as possible. Our passengers purchased the tour knowing and accepting that flight details may change.

WHAT YOU NEED TO KNOW ABOUT OUR RIVER TOURS;

• There is no minimum number of participants required for our tour. It is guaranteed to depart in December and will be conducted with a Turkish-speaking guide.
• Guests holding an ordinary (Bordeaux) passport need a visa. Multiple-entry / Multiple Schengen)    
• Guests holding a green passport  and a service passport do not need a visa.
• You must have a passport valid for 6 months from the end date of the trip and issued within the last 10 years.
• Obtaining foreign currency in Euros before your trip will make cash payments during your shopping easier.
• For purchases of 100 Euros or more, you may request a tax refund form. You can have your tax refund processed at the last point where you leave the European Union, after customs and similar procedures.
• There are no doctors or medical personnel on river ships. In emergencies, reception calls medical teams from the nearest healthcare facility to the ship within a very short time. However, whenever medical assistance is needed, our ship stops at the nearest point to medical facilities and assists in the prompt transfer of unwell guests to hospitals or similar institutions. We also recommend that you bring the medications you regularly use together with your prescriptions and obtain comprehensive travel health insurance.

Medical services provided on the ship and at healthcare facilities are subject to a fee.

• We do not expect you to encounter any problems that could threaten your health in the meals you have during your ship journey. Nevertheless, when you are off the ship, we recommend that you be careful about eating and drinking, consume only bottled water, avoid ice, milk and dairy products, consume meat and fish products that you are sure have been thoroughly cooked, and choose fruits such as bananas and pineapples that can be peeled.
• Since you may enter more than one country during your journey, the time applicable to each port visited by the ship will be indicated. As disembarkation from and boarding of the ship will take place according to the local time of the port you are in, please arrange your schedules accordingly.
• During navigation on river ships, particularly when crossing borders, your mobile phone line can be used if it is enabled for international calls (roaming). Sometimes, your mobile phone may lose signal because there are no base stations in forested areas.
• During your journey, for the Captain’s Welcome & Farewell Cocktail evenings, we recommend that our male guests bring a suit and our female guests bring an evening dress. If travelling during the summer season, we recommend bringing t-shirts, short- and long-sleeved shirts, cotton trousers, shorts, comfortable walking shoes, a light jacket for the evenings and a thin sweater, all of which can be put on and taken off easily. In addition, you may bring a hat, sunglasses, sunscreen, earplugs in case of possible noise, a camera, a video camera, their chargers and spare memory cards. During the winter, we recommend clothing that allows you to move comfortably and keeps you warm. The open areas of the ship may be cool in every season while sailing.
• Breakfast, lunch and dinner are served in the main dining restaurant on the ship. In addition, afternoon tea and light snacks at night are served in the lounge area upstairs.
• The electrical sockets in the cabins are the same as those in Turkey.
• Accommodation at hotels before or after the river ship program may not be of the same standard as our river ship. Nor should it be expected to provide the same services. During periods such as fairs, congresses, concerts, events and sports tournaments, hotels may be used at distances exceeding the stated number of km’s. Triple rooms may be provided depending on hotel availability, and the bed provided for the third person in such rooms may be smaller than standard beds. Triple rooms consist of 1 large bed and 1 extra bed. Since extra beds consist of beds referred to as folding beds and coach beds, participants making reservations for a third person and/or child are deemed to have declared that they accept the possible lack of space in the rooms and the bed type. Child discounts are valid for one (1) child staying with 2 adults and belonging to the age group specified in the pricing section.
• If hotel accommodation is included in the tour program in addition to our ship, the breakfasts provided are served in accordance with the breakfast culture of the country visited and generally consist of a limited menu known as a continental breakfast, comprising butter, jam, bread, tea or coffee; for groups, they may be served in a separate room allocated to the group

SOME TECHNICAL INFORMATION ABOUT OUR RIVER TOURS;

• The times indicated in the program have been obtained from Pegasus Airlines‘ and Scylla Cruise. Otto Cruise is not responsible for any changes that may occur in the times. Therefore, due to any change in the times, Otto Cruise may make changes to the days without disrupting the content of the program and the scope of the services.
• The durations, places to be visited and itineraries of the tours at the ports are determined by the operator company and may be changed or completely cancelled when necessary.
• Otto Cruise shall not be responsible for natural disasters such as rises or decreases in river water levels, or force majeure situations such as strikes occurring in locks / canals or the inability to dock at the planned port.
• Otto Cruise shall not be responsible for out-of-program situations that may arise in such cases, such as changes of port or changes in the arrival and departure times at the port.
• During the flight, each passenger is entitled to take one piece of luggage into the cabin measuring 36 cm (height) x 23 cm (width) x 56 cm (length). In addition, each passenger is entitled to bring 1 suitcase weighing between a maximum of 20 and 23 kilograms, provided that it is checked into the aircraft’s baggage hold.
• Of the dinners you will have during the ship journey, 1 is a formal dinner, and our guests are expected to bring formal attire for this evening.
• During check-in on the ship, each guest will hand over their passport and receive their cabin key. Passports may be collected in some cases for the ship’s manifest and local procedures. Passports will be returned on the same day.
• Guests who will make their onboard expenditures by credit card must register their credit cards at reception within 5 days after the journey begins. No charge will be made to your credit card, nor will any amount be blocked, during the registration process.
• *It is absolutely necessary to comply with the ship’s departure times. At ports, you must board the ship no later than 45 minutes before our ship’s departure time. Otherwise, you may not be allowed to board the ship. Otto Cruise will not be responsible for such a situation. Passengers who miss the plane or ship are responsible for the transportation costs required to rejoin the tour.
• It is strictly forbidden to bring alcoholic beverages, irons, hair dryers, water heaters, bottle warmers, electric blankets or similar items onto the ship. A hair dryer is available in every cabin, and a water heater is available in many cabins.
• At the beginning of our ship journey, luggage tags in specific colors will be allocated for your suitcases. It is extremely important that these tags be filled out completely so that your suitcases are delivered correctly to your cabins.
• Your suitcases may not arrive at your cabin immediately on the ship’s first departure day. Therefore, on the first day you board the ship, it is advisable to put your essential items in a small handbag and carry it with you.
• On the first day of your journey, a safety drill and briefing will be held so that you can familiarize yourself with the evacuation procedures in an emergency. Participation is extremely important. Your guides and the ship employee responsible for your room will direct you to the meeting point for the drill.
• Every evening on the ship, a detailed program for the following day will be left in your cabin. This program includes complete information about all activities onboard, entertainment events and important notes.
• We kindly ask you to take great care of all your personal belongings throughout the tour. There is a safe in all cabins on the ship where you can store your valuables. Our agency assumes no responsibility for the loss or theft of money and valuable personal belongings left in the cabin or in the luggage. Support will be provided for sending found belongings to you by collect-on-delivery cargo service from the country where they were found.

At the end of your ship journey, the tags that will be left in your cabins the night before must be attached. You must leave your suitcases outside your cabin doors early in the morning; they will then be collected and lined up in front of the buses that will provide the transfer. They will be received here by the passengers.